Privacy Policy

Company Name

AUCLAIR S.A. DE C.V. better known as Auclair, domiciled at Río Colorado 425 A, Col. Del Valle, San Pedro Garza García, N.L. Mexico and internet portal www. is responsible for the use and protection of your personal data and in this regard, we inform you of the following:

Use of personal data

You can browse the and access the product catalog without revealing personal information. To access certain services, however, you must register using the online registration form in which you must provide identification and contact information. If you choose to register with us and provide us with your personal information, you consent to that information being transferred to and stored on our servers.

The purpose of collecting this information is to:

  • Monitor, measure and improve our services and content
  • To inform users of administrative news, new products and services offerings and other relevant communications in relation to
  • Execute targeted marketing activities and launch promotions based on your preferences.

Type of information

By registering, you authorize Auclair to collect and store the following information:

  • Full name.
  • Email
  • Telephone, address.

Other information about your interaction with,services, content and advertisements, including computer or connection information, statistics on visits to the website, traffic to and from other websites, IP address, and information captured in the system is also collected and stored. does not collect or process sensitive data.

You can opt-out at any time if you no longer wish to participate in the afore-mentioned processes by using the Opt-out option described below.

At we do not sell or rent your personal information to third parties for marketing purposes without your express consent. may share user statistical information to describe our services to current or potential customers or partners, advertisers or other third parties, but such information will not provide any specific or identifying data to any user.

By virtue of the foregoing, such persons may not use the information provided by in a manner other than that established in this Privacy Notice. These transfers of data will be carried out with all appropriate security measures, in accordance with the principles contained in the Federal Law on the Protection of Personal Data Held by Individuals, its Regulations and the Guidelines of the Privacy Notice (hereinafter and jointly “The Legislation”).

The Personal Data that you have provided will be kept for a period of up to 5 years in physical and / or electronic means, after the conclusion of the business relationship sustained; in case of making a new transaction, the conservation period will be renewed for the periods mentioned above and will subsequently be discarded in order to avoid their improper handling. Your Personal Data will be processed based on the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility as described in the Legislation. The confidentiality of your personal data will be maintained by effectively establishing and maintaining administrative, technical and physical security measures, to avoid its damage, loss, alteration, destruction, use, access or improper disclosure.

We use “cookies” (which are small files that are stored on your hard drive) on certain pages to help analyze traffic in; personalize services, content and advertisements; measure our promotional efficiency and promote trust and security. Some important things you should know about cookies are:

We offer certain functionalities that are available only if cookies are used.

We use cookies to identify you and maintain your status as registered in

Almost all cookies are “temporary files”, meaning that they are automatically deleted from the hard drive when the session ends, and

You can at any time decline the use of our cookies if your browser allows it, although by doing so, you may interfere with the use of some of the services.

Access, Rectification, Cancellation Or Opposition to the use of your personal data

You have the right to know what personal data we have about you, what we use it for and the conditions of use we give it (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we delete it from our records or databases when you consider that it is not being used properly (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any ARCO rights, you must submit the respective application through the following means:


The following is available through the exercise of your ARCO rights:

  1. By what means can the holder and, where appropriate, his representative, as well as the personality of the latter, prove his identity?

Through the following email:

  1. What information and/or documentation should the application contain?

         Official identification (natural person), Power of Attorney (legal person).

  1. In how many days will we respond to your request?

Within 20 business days from the date on which received the confirmation to proceed. This period may also be extended for a single time for another 20 days. In case your request has proceeded, the person in charge will have a maximum period of 15 business days to grant you access to personal information, carry out its rectification, carry out the necessary steps for the cancellation of your personal data or end the use of them. This period may be extended only once.

  1. By what means will we communicate the response to your request?

Via email

  1. In what media can the personal data that, if any, you request be reproduced?

Your personal data can be can scanned and sent to your email if you require it.

  1. We put at your service the following method to facilitate the exercise of your ARCO rights

We put at your service the following email: to facilitate the exercise of ARCO rights.

  1. For more information about the procedure, we make available the following means:


The contact details of the person or department of personal data, which oversees processing requests for ARCO rights, are as follows:

  1. Name of the person or department of personal data:
  2. Domicile:
  3. Email:
  4. Phone Number: 


Users have the opportunity to cancel their registration. Registered users who no longer wish to receive promotional or any other information can exercise the opt-out option to stop transmission of this type of communication by sending an email, which in the subject line “Unsubscribe” to

Notice of changes to this privacy notice

This privacy notice may undergo modifications, changes or updates derived from new legal requirements; of our own needs for the products or services we offer; our privacy practices; of changes in our business model, or for other reasons. We are committed to keeping you informed about any changes or updates that may be suffered by this privacy notice, through the